Frequently Asked Questions - FAQs

 

What file formats do you provide ?
Our 3D Plant models are offered in 2 different formats: .max as Editable Mesh and GrowFX format for maximum editing.
Which versions are your 3D plant models compatible with ?
We ensure that our 3D Mesh plant models are compatible with industry standard Autodesk 3Ds Max minimum version 2014 and most popular renderers: VRay 3.6, Corona 2.0 and above
Discount on big orders
We offer all our beloved customers a special lifetime discount of 10% when purchase over $2000 on our shop. The discount code will be distributed in the customer account after spending the minimum amount and can be used in conjunction with other discount codes on our site.
What currencies do you have ?
All prices on our store are in USD by default. You can change currencies by clicking on My Account in the menu and select the available currencies to be converted.
How can I download the files after placing an order ?
The download links will be visible right after completing your order on the after purchase page as well as an E-Mail will be sent to your inbox with download instructions. Alternatively, customers can access their download links on their account section through the top right of the menu after logging in.
How many times can I download my purchased files ?
We allow our customers to download their purchased products on Globe Plants for up to 5 times. After the time allowed, the links will expire and you will not be able to access your downloads. If you wish to access your files after the download limit, please contact us
Will you issue refunds for purchased products ?
Our products are non-refundable.
I'm looking for specific species but you do not have it on your site
No problem. We are open to custom made request on any types of 3D foliages. Simply send us an email and we will get back to you ASAP.
What can I do with GrowFX files ?
Upon purchasing our GrowFX models, you gain access to maximum flexibility to edit the model as much as you like using Exlevel GrowFX. You would need to have your own licence in order to use the program.